Frequently Asked Questions

What is the main telephone number for WHRO?
The general information number for our Norfolk office is 757-889-9400.

What is the mailing address for WHRO?
The mailing address for our main office in Norfolk is 5200 Hampton Blvd, Norfolk, VA 23508. The mailing address for our Williamsburg location is 1408 Richmond Rd, Williamsburg, VA 23185.

How do I contact the station?
For all general questions, comments or concerns, please call our main line at 757-889-9400 or send an email to info@whro.org. Our membership team is here to assist you or to redirect your message to the appropriate department.

I am interested in employment or internship opportunities at WHRO. Where can I find more information?
To see our current employment, contractor, and internship openings, click here.

I am interested in being a volunteer at WHRO. Who do I contact?
To complete our volunteer application form or find more information about our volunteer opportunities, click here. You can also email whrovolunteer@whro.org.

I have a tip for your news department. Who do I contact?
If you have a news tip, please send an email to news@whro.org or call 757-889-9312.

Why is Dimensions magazine no longer a monthly publication?
This is due to the rising paper costs to produce the magazine. The newly formatted Dimensions is a quarterly publication.

Where can I find the TV schedule?
The TV schedule can be found at schedule.whro.org. Additionally, a downloadable PDF of the schedule can be found at whro.org/tvguide.

Can I still get the TV schedule mailed to my home?
Yes, if you would like to have a printed schedule mailed to you, please submit via our TV Guide Request Form or contact our Member Services Team at 757-889-9499.

Where is my hard copy of Dimensions?
Dimensions member guides are mailed quarterly in August, November, March and May. If you have not received your guide, please call 757-889-9360.

How can I update my mailing address, phone number, or payment information?
These changes can be made by calling 757-889-9409.

How can I increase the amount of my sustaining gift?
To increase the amount of your sustaining gift, you can call 757-889-9409 or update the information on your myWHRO account. To sign up for a myWHRO membership account, click here.

How do I make a gift to WHRO?
To make a tax-deductible donation, click here. For information on other ways to give such as legacy gifts, matching gifts, memorial gifts, and more, click here.

How do I donate my vehicle to WHRO?
To learn more about our vehicle donation program and to read frequently asked questions, click here. If you are ready to begin the process of donating your vehicle, simply fill out the form on that webpage or call a donor support representative at 877-227-9476.

I'm interested in donating to WHRO to get WHRO Plus Passport. Is there a minimum donation?
Thank you so much for your interest in supporting WHRO! To qualify for the WHRO Plus Passport member benefit, we ask for a minimum donation of $96 per year (or just $8 per month). Your generous support helps us continue offering the programs you love!
I'm already a WHRO member but have never used WHRO Plus Passport. How do I start watching?
It’s easy to get started! To access WHRO Plus Passport, you can download the WHRO Plus app or visit the WHRO Plus Web Player on your web browser. You'll need to sign in with your free PBS account—or create one when you install the app or visit the Web Player. Once you’re signed in, you can immediately start enjoying all your favorite WHRO Plus Passport programs!
I have a WHRO Plus Passport account, but I still can't sign in.
We’re sorry you're running into trouble! Please give us a call at 757-889-9419 between 8:00 AM and 5:00 PM EST, and our friendly member services specialist will be happy to help you out. You can also send us an email anytime at whroplus@whro.org.
I can't remember the email address or password I used when I signed up for WHRO Plus Passport.
Don't worry, we can help you find that! If you're stuck and can't remember how you first signed in, just call our member services specialist at 757-889-9419 or send us an email at whroplus@whro.org.

How do I change the email address linked to my WHRO Plus Passport account?
To update your email address for WHRO Plus Passport, you can easily email whroplus@whro.org with your updated information, or feel free to call us at 757-889-9419.

I'm trying to log in, but I'm getting an error that says I have a duplicate account. What should I do?
Just send an email to whroplus@whro.org or call 757-889-9419. Our member services specialist will be will be happy to help you out.

Where can I see all the programs available in the WHRO Plus Passport library?
To view the full and exciting selection of WHRO Plus Passport programs available exclusively to our members, simply visit our Web Player! The same content library is available on the WHRO Plus OTT apps.
I have a question about WHRO Plus Passport that isn't answered here.
No problem at all! For even more information, please visit our comprehensive Frequently Asked Questions page.

When will I receive my thank you gift(s)?
The delivery timeline for all WHRO thank you gifts is approximately six to eight weeks. For the majority of our gifts, we will send you an email with tracking information once your gift has shipped. Occasionally, select thank you gifts are on back-order. We will notify you via email if that is the case with your gift. (If we do not have an email address for you on file, we will send you a post card.)

What if I have a problem with my thank you gift when it arrives?
You can contact our Membership Coordinator, Niya Rodgers, via email at niya.rodgers@whro.org or by calling 757-889-9392.

Where can I find the program schedule(s) for TV and radio?
Links to program schedules for each of our TV channels and radio stations can be found here.

Where can I find the name of a song or piece I heard on the radio?
You can find the name of a song or piece your heard on the radio by clicking here. Selecting the program you were listening to will bring up the most recent playlist for you to review. For older broadcasts, click the “view show archive” button and then select the appropriate date. Program podcasts are also available in our media player.

How can I make a recommendation for programming?
To make content proposals and program submissions, click here to read our guidelines and fill out our online application.

How do I access your TV and radio live streams?
Quick links to our primary TV and radio live streams can be found at the top of our home page. A complete list of our live stream channels for both TV and radio can be found here. Alternatively, you can enjoy live streaming on the WHRO media app or on WHRO+. The app can be downloaded from Apple’s App Store or from Google Play.

Interested in advertising and corporate support opportunities with WHRO? Click here to learn more