Frequently Asked Questions
Why can't I hear the WHRO Voice on a regular radio?
In consideration of potential copyright issues and due to cost factors, the Voice delivers programming over a source closed to the general public. The closed access channel used to do this is called a sub-channel or closed radio frequency. A specially tuned radio, obtained through the Voice, is needed to receive the sub-channel. Unfortunately, the radios aren't sold through general retail outlets but can be obtained directly through the Voice after an application is completed.
Who qualifies for the service?
Anyone qualifies that has difficulty reading print or is unable to do so. This includes those who are blind, have partial vision, a physical disability (like severe arthritis), or other condition that prevents them from being able to read a newspaper. We have a wide range of listeners, but the majority of our audience are seniors who have limited vision and varying degrees of difficulty in reading small print. The program is open to any age though we warn parents to monitor their children's listening times as some of our readings contain adult content (like our book readings). The sub-channel radio service only reaches cities and communities of South Hampton Roads. While use of the sub-channel radio is limited to qualified recipients in South Hampton Roads, our live web stream is open to all individuals, regardless of location or disability.
Will the radio service work in my area?
If you live in Norfolk, Chesapeake, Suffolk, parts of Virginia Beach or nearby surrounding cities and communities of South Hampton Roads, there's a good chance it will. Generally our signal doesn't reach the Peninsula.
However, besides our live web stream, there are alternative sources. Please contact Meg Brown at (757) 889-9366 and she will work with you to find a service for you.
How does the radio work?
It works like any other radio with the biggest difference being that by using a single switch on the unit, the reading service automatically broadcasts without any tuning involved. All of our radios have an earphone plug. Earphones aren't provided though most regular headsets will fit. Our radios also can be plugged into an outlet or run off of batteries in case of a power outage.
How long can the radio be used?
You can keep the radio as long as you wish. The sub-channel radio needed to hear the service is the property of the WHRO Voice and is considered a lifetime loan (regardless of whether a donation was made to cover the cost of the receiver or not). If the radio is no longer used at any point, we ask that someone return it so that another new listener may use it. The radios can be returned by mail, free of postage, or dropped off at the station (other arrangements can be made if necessary).
How do I get the service?
Fill out our application and mail it in so we can send the necessary custom radio. We can send you an application/information packet if you contact us at (757) 889-9366. Anyone can fill out the application, not just the individual who wants the service. A medical professional's authorization is requested, but a caretaker’s signature is fine.
If you would like to use the web stream, you simply go to www.whro.org/voice and click the “Listen Now” button. No application is needed.
How is the Reading Service funded?
WHRO provides some of our support but we rely heavily on the generosity of civic groups, philanthropists and individual donations. We receive some funding from the Commonwealth of Virginia and the United Way. When making your financial gifts, please keep the Voice in mind.
How long has the service been around?
Almost 30 years. The service started with a handful of volunteers in a trailer behind the WHRO. We now have a diverse volunteer roster includes nearly 90 volunteers and a fully-operational studio in WHRO. There about 125 similar reading service throughout the U.S and a few other internationally.
How do I volunteer and what's involved?
Prospective volunteers must meet our general requirements, pass a brief reading audition and come in to WHRO for a planned training session and for their reading assignments. All of our volunteers read live newspapers aloud with a partner. Please see our volunteer section for more information.
Since you're on 24 hours a day, are volunteers there around the clock?
No. We only broadcast locally through the day and switch over to the Virginia Voice in the afternoon. Our volunteers are generally here at various times between 9:00am and 2:00pm, seven days a week, including holidays.
How do I contact the WHRO Voice?
Call Meg Brown at (757) 889-9366. To volunteer, please read the instructions on our volunteer section before calling. Mailing address:
The WHRO Voice
5200 Hampton Blvd
Norfolk, VA 23508